Return and Refund Policy Overview
Satisfaction Guarantee
- Commitment to Quality: At Windy Boxing Store USA, we prioritize your satisfaction by providing top-quality products.
- Return Eligibility: Products eligible for returns must be in their original condition and packaging. Items that are used, damaged, or not in their original condition cannot be returned for a refund.
Return Process
- Initiating a Return: To start your return process, email [email protected] with a detailed reason for the return, accompanied by photos or videos.
- Return Authorization Number (RA#): Once your return is approved, we’ll provide you with an RA# and the return address.
- Shipping Your Return: Use a trackable shipping service to ensure your return reaches us. We are not liable for lost or untraceable returns.
Refund Procedure
- Inspection and Refund: Upon receiving your return, we’ll inspect the item(s) and process your refund to the original payment method.
- Shipping Costs: You are responsible for the return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Issues with Refunds
- Delay in Processing: Refunds are typically processed immediately but may take time to appear in your account due to bank processing times.
- Contact Us: If you have not received your refund after checking with your bank and credit card company, please reach out to us for assistance.
Exchanges and Special Circumstances
- Exchanges: We replace items only if they are defective or damaged. For an exchange, contact us directly.
- Gift Returns: If your item was received as a gift, the refund would be issued to the gift giver.
Shipping Information
- Shipping Policy: For more detailed or extended shipping information, please visit our Shipping Policy page.
- Delivery Times: Replaced and exchanged items are shipped out within 1-2 business days. Contact our support team if there are delays.
- Tracking Information: Tracking numbers are sent via email once available.
- Address Corrections: If an incorrect shipping address is provided, contact us immediately. Changes might not be possible once the order is processed.
Order Cancellation
- Cancellation Policy: Orders can only be canceled before processing with a 15% cancellation fee. Once processed or shipped, cancellations are not possible.
Important Notes
- Non-Returnable Reasons: Orders cannot be returned if the buyer changes their mind or finds a lower price elsewhere after purchase.
Contact Us
Need Assistance? If you have questions about returns, refunds, or your order, please contact us at:
Windy Boxing Store
Address: 235 10-11 Walking St. Pattaya, Bang Lamung District,
Chon Buri 20150, Thailand
Email: [email protected]
Phone: +66897484714
Conclusion
At Windy Boxing Store USA, we strive to ensure that your shopping experience is seamless and satisfying. For any inquiries or assistance, please reach out to our customer service team. Your satisfaction is our top priority!
